October 23, 2026
This Privacy Policy (this “Policy”) describes how Westaway LLC (“Westaway,” “we,” “us” or “our”) collects, uses and discloses information through westaway.com, Ace, our intake forms, our consultations and our client dashboard (collectively, the “Westaway Site”). This Policy is part of, and is governed by, our Legal Notices and Terms of Use, available at westaway.com/terms (the “Terms”). Capitalized terms used but not defined in this Policy have the meanings given in the Terms.
If we represent you, your Engagement Letter and our duty of confidentiality govern how we handle your client information. If anything in this Policy conflicts with your Engagement Letter or the rules of professional conduct, your Engagement Letter and those rules control.
Information and documents you share with us in connection with a potential engagement, including through Ace, our intake forms and our consultations, and information you share with us as a client (together, “Confidential Information”), are treated as confidential, whether or not an engagement results. We use Confidential Information only to check for conflicts of interest, evaluate a potential engagement, prepare your quote, provide legal services, administer your engagement and improve Ace. We disclose Confidential Information only to service providers bound to keep it confidential (see Section 4) and otherwise only as the rules of professional conduct permit or require. We never sell Confidential Information, use it for marketing, or share it with advertisers or marketing partners.
2.1 Information You Give Us. We collect the information you choose to provide, such as your name, email address, phone number, company name and role; information about your company and your legal needs; documents you upload; your conversations with Ace; your communications with us; and billing contact details. When you pay us, you provide your payment information directly to Stripe, Inc. (“Stripe”). We do not receive or store full card or bank account numbers.
2.2 Information Collected Automatically. When you use the Westaway Site, we and our service providers automatically collect certain technical information, such as your IP address, browser and device type, the pages you view, the pages that referred you, and the dates and times of your visits, using cookies and similar technologies. We use this information to operate, secure and improve the Westaway Site and to understand how it is used. We use Google Analytics for site analytics.
2.3 Calls and Consultations. We use AI note-taking tools on most consultations and calls to keep accurate records of our conversations, and we may also record calls for quality assurance and to train our team. You may ask us not to record or transcribe a call. Recordings, transcripts and notes are Confidential Information and are subject to the AI provider terms described in Section 4.
We use information to (a) respond to your inquiries, operate Ace, check for conflicts of interest, evaluate potential engagements and prepare quotes; (b) provide legal services and administer engagements, including billing; (c) operate, secure and improve the Westaway Site and Ace; (d) send you newsletters, updates and invitations you have requested or that relate to our services, using only your contact information and never your Confidential Information; and (e) comply with our legal and professional obligations and enforce the Terms.
We rely on service providers for website hosting, Ace and other AI tools, payment processing (Stripe), scheduling, e-signature, video conferencing, email, analytics and our client dashboard. Our service providers are bound by contract to use information only to provide their services to us and to keep it confidential. We use AI tools only under business or enterprise terms that prohibit the provider from training its models on your information and that limit the provider’s use and retention of that information to what is needed to provide the service, keep it secure and comply with law. We do not enter Confidential Information into consumer AI tools that train on user inputs, and we do not use your Confidential Information to train AI models.
We do not sell personal information. We disclose information only (a) to our service providers, as described in Section 4; (b) as required by law, court order or legal process, or as the rules of professional conduct permit or require; (c) to protect the rights, property or safety of Westaway, our clients or others, including to prevent fraud; (d) in connection with a merger, reorganization or transfer of our practice, subject to our professional obligations; and (e) with your consent or at your direction, such as to the other parties in your matter.
6.1 Cookies. You can set your browser to refuse or delete cookies. If you do, some parts of the Westaway Site may not work properly.
6.2 Marketing Emails. You can unsubscribe from our newsletters and marketing emails at any time using the link in each email. We may still send you messages about your engagement or account.
6.3 Do Not Track. The Westaway Site does not currently respond to browser “Do Not Track” signals. Third parties, such as our analytics providers and the providers of content embedded on the Westaway Site, may collect information about your online activities over time and across different websites.
We use reasonable safeguards designed to protect your information, including the AI provider terms described in Section 4. No method of transmitting or storing information is completely secure. If you would like us to use additional security measures for particular communications, please let us know. If you have an account on the Westaway Site, keep your credentials confidential. The Westaway Site is hosted in the United States, and information you provide is processed in the United States.
You may ask to access, correct or delete the personal information you have provided to us through the contact page at westaway.com/contact. We may need to keep some information to meet our legal and professional obligations, including client files and conflicts records. Depending on where you live, you may have additional rights under applicable privacy laws, and we will respond to requests as those laws require.
The Westaway Site is not intended for anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, please contact us through the contact page at westaway.com/contact and we will delete it.
This Policy does not apply to third-party websites or services linked from the Westaway Site, including Stripe and our scheduling and newsletter platforms, which have their own privacy policies.
We may update this Policy by posting a revised version on the Westaway Site with a new “Last updated” date. Changes are effective when posted. No change reduces the protection of Confidential Information described in Section 1.
Questions about this Policy may be submitted through the contact page at westaway.com/contact.
